Online withdrawal

Submit withdrawal electronically

Send your withdrawal for an online order directly through the form. We confirm receipt by email.

Form

Match the order

Please enter the order number and email address exactly as used in the order.

Guest reviews

What our guests say

Your privacy matters to us

We use technically necessary cookies and load analytics, marketing, chat and external booking services only after your consent. For more information, please see our Privacy Policy.

Cookie Categories

Essential Cookies Required

These cookies are technically essential for basic website functionality and cannot be disabled.

Cookie/storage	Purpose	Duration	Provider
PHPSESSID	Session management: stores session state (e.g. contact form protection, flash messages)	Session	First-party
cookie_consent	Stores your cookie preferences so the banner is not shown again	1 year	First-party
shopNewsletterOfferDismissedAt	Stores whether the newsletter offer was dismissed or successfully requested	up to 21 days	First-party

Analytics Cookies Optional

With your consent, we load Clicky and Google Analytics to measure website usage statistically and improve the site.

Cookie/storage	Purpose	Duration	Provider
none by default; where applicable _jsuid, _no_tracky_<site-id>	Statistical measurement of page views and website usage	no tracking cookies by default; where applicable up to 1 year	Clicky
_ga, _ga_<container-id>	Statistical measurement of page views, sessions and shop events	up to 2 years	Google

Online booking Optional

With your consent, we load the external Vioma booking service so you can check availability and book directly online.

Cookie/storage	Purpose	Duration	Provider
Vioma / VRI	Online booking and availability checks through the external Vioma booking service	depends on the booking service	Vioma

Chat Optional

With your consent, we load the external Moving Pictures chatbot so you can ask questions directly on the website.

Cookie/storage	Purpose	Duration	Provider
hotel_chat_state_v1, hotel_chat_open_state_v1, chat_session_id	Stores the chat history, current chat session and open state of the chat window	local/session-based; depends on the browser	mp moving-pictures gmbh

Marketing Cookies Optional

With your consent, we use Google Ads, Meta Pixel and the Meta Conversions API to measure purchases, contact inquiries and other conversions.

Cookie/storage	Purpose	Duration	Provider
_gcl_, _gac_	Conversion measurement for Google Ads, e.g. purchases and contact inquiries	usually up to 90 days	Google
_fbp, _fbc	Conversion measurement for Meta/Facebook Ads via Pixel and Conversions API, e.g. product views, cart, checkout, purchases, newsletter signups, registrations and contact inquiries	usually up to 90 days	Meta

Read Privacy Policy